Loris: Unlock Customer Insights with Conversation AI
Frequently Asked Questions about Loris
What is Loris?
Loris is a special AI tool that helps companies listen to and understand customer conversations. It works across many channels like calls, chats, or emails. Loris can review these chats automatically and find important details. It looks for how customers feel, what they talk about, and how well agents serve them.
This platform has many features. It can make summaries of long conversations to save time. It detects the feelings of customers, whether they are happy, upset, or neutral. Loris also tags what customers intend, helping companies understand what customers want or need. It tracks how well customer service agents do their jobs, giving managers ideas on how to improve. Additionally, it can monitor the quality of conversations, analyze speech patterns, and help identify key topics in customer interactions.
Loris easily connects with existing customer service systems. Companies can plug it into their current platforms to analyze data without any hassle. It is designed to handle large amounts of conversations, offering insights at scale. This helps organizations make smarter choices faster. By using Loris, companies can reduce costs, improve service quality, and predict if a customer might leave. It helps teams find satisfaction trends and address issues early.
Pricing details are not listed, but the features provide significant value for customer service teams, quality assurance, and data analysts. The tool is useful for any organization looking to better understand customer needs and improve their service. It makes analyzing conversations easier and more detailed than manual reviews or basic tools.
In summary, Loris turns everyday customer conversations into helpful insights. It is ideal for companies that want to boost customer happiness, cut down on manual work, and make better decisions. By analyzing what customers say and feel, businesses can improve products, prevent customer losses, and provide better support.
Key Features:
- Conversation Review
- Sentiment Analysis
- Summarization
- Speech Analytics
- Agent Insights
- Intent Tagging
- Quality Monitoring
Who should be using Loris?
AI Tools such as Loris is most suitable for Customer Service Managers, Quality Assurance Teams, Data Analysts, Customer Experience Directors & Contact Center Agents.
What type of AI Tool Loris is categorised as?
What AI Can Do Today categorised Loris under:
How can Loris AI Tool help me?
This AI tool is mainly made to customer conversation analysis. Also, Loris can handle analyze conversations, generate summaries, detect sentiment, identify customer intent & track agent performance for you.
What Loris can do for you:
- Analyze Conversations
- Generate Summaries
- Detect Sentiment
- Identify Customer Intent
- Track Agent Performance
Common Use Cases for Loris
- Enhance customer service quality with conversation insights
- Automate data analysis for quicker decision making
- Identify customer sentiment and satisfaction trends
- Predict and prevent customer churn
- Improve product development based on conversation feedback
How to Use Loris
Loris offers various features such as conversation review, quality assurance, bot analytics, intent tagging, sentiment analysis, summarization, speech analytics, and agent performance tracking. To use Loris, organizations connect their customer interaction data to the platform, then utilize its tools to analyze conversations, identify insights, and make data-driven decisions.
What Loris Replaces
Loris modernizes and automates traditional processes:
- Manual call review processes
- Basic sentiment analysis tools
- Traditional customer feedback analysis
- Generic data analysis methods
- Ad hoc quality assurance procedures
Additional FAQs
How does Loris analyze customer conversations?
Loris uses AI models to review and interpret customer interactions, extracting insights like sentiment, key topics, and agent performance.
Can Loris be integrated with existing customer service platforms?
Yes, Loris offers integrations that connect to various customer interaction and service platforms, enabling seamless data analysis.
What benefits does Loris provide to organizations?
It helps improve customer experience, reduce operational costs, predict churn, and support better decision-making through scalable conversation insights.
Discover AI Tools by Tasks
Explore these AI capabilities that Loris excels at:
- customer conversation analysis
- analyze conversations
- generate summaries
- detect sentiment
- identify customer intent
- track agent performance
AI Tool Categories
Loris belongs to these specialized AI tool categories:
Getting Started with Loris
Ready to try Loris? This AI tool is designed to help you customer conversation analysis efficiently. Visit the official website to get started and explore all the features Loris has to offer.