Chat Summary: Effortless Chat Summarization for Customer Support
Frequently Asked Questions about Chat Summary
What is Chat Summary?
Chat Summary is a tool that works with LiveChat to automatically create short summaries of chat conversations. It uses artificial intelligence (AI) from OpenAI to read and understand chat transcripts whenever they are archived or tagged. This helps support teams by highlighting the most important parts of each conversation, like key points, customer feelings, and important keywords. The app is easy to install and connects smoothly to LiveChat. Once set up, it can generate summaries automatically or when you choose, saving time for support agents who normally read long chats or take notes. The tool also offers detailed reports that include chat IDs, transcripts, and insights about customer interactions. These reports help managers and analysts see how well customer support is working and find areas to improve. Chat Summary features sentiment analysis to show whether customers are happy, frustrated, or satisfied during their chats. Additionally, it extracts keywords to make it quick to see what topics are most common. The app enables support teams to review conversations more efficiently, understand customer emotions better, and provide faster responses. It is priced at $5 per month per agent and offers a 3-day free trial so users can test its features first. Main use cases include summarizing customer chats automatically, analyzing customer emotions, extracting key points, and creating performance reports. The tool replaces manual note-taking, long transcript reading, and basic sentiment tools, making customer support more efficient. It is suitable for customer support agents, support teams, managers, quality specialists, and business analysts. To use Chat Summary, install the app, connect it to your LiveChat account, and choose automatic or manual summaries for chats. This process helps create better customer experiences, saves time, and offers valuable insights for ongoing improvement.
Key Features:
- AI Summaries
- Sentiment Analysis
- Keywords Extraction
- Report Dashboard
- Automated Process
- Tag Integration
- Easy Setup
Who should be using Chat Summary?
AI Tools such as Chat Summary is most suitable for Customer Support Agents, Chat Support Teams, Customer Service Managers, Quality Assurance Specialists & Business Analysts.
What type of AI Tool Chat Summary is categorised as?
What AI Can Do Today categorised Chat Summary under:
How can Chat Summary AI Tool help me?
This AI tool is mainly made to chat summarization. Also, Chat Summary can handle generate summaries, analyze sentiment, extract keywords, create reports & automate workflows for you.
What Chat Summary can do for you:
- Generate summaries
- Analyze sentiment
- Extract keywords
- Create reports
- Automate workflows
Common Use Cases for Chat Summary
- Automatically summarize customer chats to save agent time
- Analyze chat sentiment for better understanding of customer emotions
- Extract key points and keywords for quick review
- Improve agent performance with automated feedback
- Review chat transcripts efficiently in reports
How to Use Chat Summary
Install the app, connect it to your LiveChat account, then enable automatic or manual summary generation for chat transcripts. Use the reports and sentiment analysis features to review customer interactions.
What Chat Summary Replaces
Chat Summary modernizes and automates traditional processes:
- Manual chat note-taking
- Long transcript reading by agents
- Basic sentiment analysis tools
- Manual tagging and summarizing
- Disjointed report generation
Chat Summary Pricing
Chat Summary offers flexible pricing plans:
- Monthly per agent with 3-day free trial: $5
Additional FAQs
How does Chat Summary work?
It automatically analyzes chat transcripts when chats are archived or tagged, then generates concise summaries with insights.
Can I customize the summaries?
Yes, summaries can be generated automatically or manually based on your settings.
Does it work with other chat platforms?
This app is designed specifically for LiveChat integration.
Is there a free trial?
Yes, a 3-day free trial is available before subscribing.
What are the system requirements?
It requires a LiveChat account and installation of the Chat Summary app.
Discover AI Tools by Tasks
Explore these AI capabilities that Chat Summary excels at:
- chat summarization
- generate summaries
- analyze sentiment
- extract keywords
- create reports
- automate workflows
AI Tool Categories
Chat Summary belongs to these specialized AI tool categories:
Getting Started with Chat Summary
Ready to try Chat Summary? This AI tool is designed to help you chat summarization efficiently. Visit the official website to get started and explore all the features Chat Summary has to offer.