Unwrap: Customer insights platform for smarter product decisions

Frequently Asked Questions about Unwrap

What is Unwrap?

Unwrap is an AI-based platform that helps companies learn what their customers think. It gathers feedback from different places like apps, surveys, and social media automatically. This makes it easier for teams to understand what customers like or dislike. Unwrap analyzes the feedback to find important patterns and issues. It tags and organizes the feedback to make exploration simple. The platform has tools such as dashboards, chat queries, alerts, and responders. These tools help teams find answers fast and take action on customer insights.

Unwrap’s key features include Auto Tagger, which automatically labels feedback; dashboards, which show data in visual formats; an assistant for quick questions; alerts to notify about changes; and responders that help reply to customers. The platform helps identify customer pain points early, prioritize new product features based on feedback, and monitor how customers feel over time. It makes the feedback analysis process faster and more accurate, leading to better product development and improved customer experiences.

Unwrap is suitable for many roles in a company, like product managers, customer support managers, data analysts, UX designers, and customer experience leaders. It replaces older, manual methods such as spreadsheet tracking, basic survey analysis, and traditional dashboards. By doing so, companies save time and reduce errors.

The platform is secure and compliant with standards like SOC 2 Type II and GDPR. It includes features like PII redaction and single sign-on for data safety. Unwrap is designed to help organizations act confidently on trustworthy insights.

Pricing information is not provided, but the platform offers a simple way to connect sources, analyze data using AI, and improve products and customer service based on feedback. It caters to those wanting to improve customer satisfaction through smarter insight management. Overall, Unwrap enables companies to understand their customers better, make products more appealing, and stay ahead in competitive markets.

Key Features:

Who should be using Unwrap?

AI Tools such as Unwrap is most suitable for Product Managers, Customer Support Managers, Data Analysts, UX Designers & Customer Experience Leaders.

What type of AI Tool Unwrap is categorised as?

What AI Can Do Today categorised Unwrap under:

How can Unwrap AI Tool help me?

This AI tool is mainly made to customer feedback analysis. Also, Unwrap can handle analyze feedback, organize insights, prioritize issues, create dashboards & send alerts for you.

What Unwrap can do for you:

Common Use Cases for Unwrap

How to Use Unwrap

Connect your feedback sources, analyze the data using AI-powered tools, and act on the insights to improve products and customer experience.

What Unwrap Replaces

Unwrap modernizes and automates traditional processes:

Additional FAQs

How does Unwrap collect feedback?

Unwrap integrates feedback from various sources like apps, surveys, and social media automatically.

Is my data secure?

Yes, Unwrap is compliant with SOC 2 Type II and GDPR, with features like PII redaction and SSO.

Can I customize dashboards?

Yes, dashboards are customizable and can be shared across teams.

Discover AI Tools by Tasks

Explore these AI capabilities that Unwrap excels at:

AI Tool Categories

Unwrap belongs to these specialized AI tool categories:

Getting Started with Unwrap

Ready to try Unwrap? This AI tool is designed to help you customer feedback analysis efficiently. Visit the official website to get started and explore all the features Unwrap has to offer.