Thena: Streamline B2B Support with AI Power

Frequently Asked Questions about Thena

What is Thena?

Thena is an AI-powered platform built for B2B customer support teams. It helps manage customer inquiries by connecting popular communication channels like Slack, email, and chat into one system. This makes it easier for support teams to see and respond to customer questions quickly. The platform has features such as ticket routing, automation of routine tasks, and support workflows that teams can customize to fit their needs. Thena also allows creation of private or public help centers and knowledge bases, making support information easy to access. AI agents handle common or simple issues automatically, so support staff can focus on solving more complex problems. Thena supports integrations with tools like Salesforce and HubSpot, which helps unify customer data and make collaboration better. It is suitable for roles such as customer support agents, support managers, product managers, and technical specialists. The platform helps improve response times, reduce manual work, and increase customer satisfaction. Thena is designed with enterprise security features to keep customer data safe and meet compliance rules. The platform is available with a free plan, making it accessible for businesses of all sizes to start automating their support. Overall, Thena offers a comprehensive solution to modernize B2B customer support, making it faster, more organized, and more efficient through automation and smart integrations.

Key Features:

Who should be using Thena?

AI Tools such as Thena is most suitable for Customer Support Agents, Support Managers, Product Managers, Technical Support Specialists & B2B SaaS Support Teams.

What type of AI Tool Thena is categorised as?

What AI Can Do Today categorised Thena under:

How can Thena AI Tool help me?

This AI tool is mainly made to customer support automation. Also, Thena can handle automate tickets, route customer inquiries, build support hub, track customer data & manage support workflows for you.

What Thena can do for you:

Common Use Cases for Thena

How to Use Thena

Thena integrates with Slack, email, and chat platforms to route, respond, and resolve customer support tickets. Users connect their communication channels, customize workflows, and utilize AI features for automation. Support teams can track tickets, build support hubs, and automate repetitive tasks through an intuitive interface.

What Thena Replaces

Thena modernizes and automates traditional processes:

Thena Pricing

Thena offers flexible pricing plans:

Additional FAQs

What is Thena?

Thena is an AI-powered customer support platform for B2B teams that unifies communication channels like Slack, email, and chat to streamline support operations.

How does Thena work?

Thena connects to your communication platforms, automates ticket routing, and uses AI to handle routine inquiries, allowing support teams to focus on complex issues.

Can Thena integrate with other tools?

Yes, Thena supports integrations with popular apps like Slack, email, MS Teams, and CRMs such as Salesforce and HubSpot.

Is Thena secure?

Yes, Thena is built with enterprise-grade security to protect customer data and support compliance requirements.

Discover AI Tools by Tasks

Explore these AI capabilities that Thena excels at:

AI Tool Categories

Thena belongs to these specialized AI tool categories:

Getting Started with Thena

Ready to try Thena? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Thena has to offer.