Unthread: Streamlined Slack support with AI automation

Frequently Asked Questions about Unthread

What is Unthread?

Unthread is a platform that helps support teams work better within Slack and other channels. It uses artificial intelligence (AI) to make customer and employee support faster and easier. The main features of Unthread include a ticketing system that runs right inside Slack, an AI tool called Agentic AI that can send automatic responses, manage tickets, and help resolve issues quickly. Users can also build custom workflows, analyze team performance with dashboards, and manage knowledge bases to improve support quality.

Unthread is suitable for companies of all sizes, especially those with large support teams. It has security and permission controls necessary for enterprise-level use. The platform can connect with many tools through APIs, helping different support and workflow systems work together. This makes Unthread flexible and adaptable for various support needs.

Pricing information for Unthread is not provided, but it primarily targets support teams such as customer service agents, IT support, HR support, and team leaders. It replaces older methods like manual ticket handling, traditional help desk software, and basic email support. By automating routine tasks and ticket responses, Unthread frees support staff to focus on more complex issues that require human attention.

Setting up Unthread involves integrating it with Slack and other support channels. Once installed, teams can configure workflows, automations, and knowledge bases. This setup helps resolve support tickets faster and improves overall performance. The platform also provides analytics to monitor how well the support team is doing.

Unthread is ideal for organizations looking to improve their support operations. Its core purpose is to automate support workflows, manage tickets seamlessly, and analyze team performance, all within a secure Slack environment. This makes it a powerful tool for modern enterprises seeking to deliver better customer and employee support through efficient automation.

Key Features:

Who should be using Unthread?

AI Tools such as Unthread is most suitable for Customer support agents, IT support specialists, HR managers, Customer service managers & Support team leaders.

What type of AI Tool Unthread is categorised as?

What AI Can Do Today categorised Unthread under:

How can Unthread AI Tool help me?

This AI tool is mainly made to support automation. Also, Unthread can handle automate responses, manage tickets, analyze performance, coordinate incidents & build workflows for you.

What Unthread can do for you:

Common Use Cases for Unthread

How to Use Unthread

Integrate Unthread with Slack and other support channels, then set up workflows, automations, and knowledge bases to resolve tickets faster and improve team performance.

What Unthread Replaces

Unthread modernizes and automates traditional processes:

Additional FAQs

How does Unthread integrate with Slack?

Unthread connects directly with Slack channels and DMs to automate ticket intake, responses, and workflows seamlessly.

Is Unthread suitable for enterprise teams?

Yes, Unthread is built for modern enterprises with features like custom permissions, security, and multi-team management.

Can Unthread automate responses?

Yes, it uses Agentic AI to deflect tickets and perform actions automatically based on natural language prompts.

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Explore these AI capabilities that Unthread excels at:

Getting Started with Unthread

Ready to try Unthread? This AI tool is designed to help you support automation efficiently. Visit the official website to get started and explore all the features Unthread has to offer.