Kastro: Streamline Customer Support with AI Automation

Frequently Asked Questions about Kastro

What is Kastro?

Kastro is an AI-based support tool that helps customer service teams work more efficiently. It uses ChatGPT technology to answer common questions automatically, freeing up support staff for more complex issues. The system can be set up quickly by connecting it to websites or support channels. Users can build a help center, embed chat widgets, and customize responses to match their brand. Kastro's features include an AI chatbot that handles inquiries, typing suggestions, quick reply options, conversation summaries, and integration with knowledge bases for accurate answers. The platform also provides analytics to help teams monitor support performance and improve over time. Pricing plans start with a free option for testing, then move to paid tiers — Starter at $35, Professional at $75, and Elite at $275. These plans vary in features and usage limits. Kastro supports multiple languages, making it useful for global teams, although performance may differ. It offers safeguards to prevent inappropriate responses and allows users to train the AI with their own data. Key benefits include reducing repetitive workload, enhancing response consistency, and enabling customers to find answers faster through self-help resources. Use cases range from automating routine questions and creating comprehensive help centers to analyzing support data for insights. Support teams can also train and customize the AI to better handle specific inquiries, improving response quality. Developers can embed Kastro into existing workflows or websites, making customer support more integrated and seamless. Overall, Kastro simplifies managing customer queries, saves time, and improves satisfaction with AI-assisted support. It replaces manual chat handling, FAQs, and basic knowledge bases, providing a modern, scalable solution for customer service needs.

Key Features:

Who should be using Kastro?

AI Tools such as Kastro is most suitable for Customer Support Agents, Support Team Managers, Customer Service Managers, Technical Support Specialists & AI Developers.

What type of AI Tool Kastro is categorised as?

What AI Can Do Today categorised Kastro under:

How can Kastro AI Tool help me?

This AI tool is mainly made to customer support automation. Also, Kastro can handle automate responses, train chatbot, create help center, embed support widget & analyze support data for you.

What Kastro can do for you:

Common Use Cases for Kastro

How to Use Kastro

Users sign up on the Kastro website, connect their website or support channels, and configure the AI chatbot and help center features. They can train the chatbot by providing support data and articles. The platform offers options to customize responses, set up live chat, and integrate AI-augmented tools for answering repetitive questions. Users can also embed the help center directly into their websites, allowing customers to find answers instantly and reduce support workload.

What Kastro Replaces

Kastro modernizes and automates traditional processes:

Kastro Pricing

Kastro offers flexible pricing plans:

Additional FAQs

Can I try Kastro before purchasing?

Yes, Kastro offers a free plan to explore its features without any obligation.

How are messages calculated?

Each reply with about 1,500 tokens counts as one message; messages sent by operators do not count.

What happens when message credits run out?

Customer messages will be forwarded to an operator once credits are exhausted, and Kastro will stop responding.

Does Kastro support GPT-4?

Yes, GPT-4 is available but incurs higher message costs.

Can I use Kastro on non-English websites?

Yes, it supports multiple languages, although performance may vary.

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AI Tool Categories

Kastro belongs to these specialized AI tool categories:

Getting Started with Kastro

Ready to try Kastro? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Kastro has to offer.