Customerly AI Support Suite: Streamline Customer Support with AI Automation
Frequently Asked Questions about Customerly AI Support Suite
What is Customerly AI Support Suite?
Customerly AI Support Suite is a platform that helps customer service teams work smarter. It offers Aura, an AI that chats with customers naturally, completes tasks, and hands off tickets when needed. Aura can handle about 71% of support tickets without human help. This reduces the workload for support agents and makes responses faster. Teams can teach Aura to do specific tasks, like issuing refunds or helping with account problems. They can also connect Aura with their existing tools like help centers and customer relationship management (CRM) systems.
The platform has many features. Its AI chatbot handles common customer questions, while the ticket escalation feature sends complex issues to human agents quickly. Feedback analysis tools help companies understand customer opinions and improve their services. Workflow automation makes daily support tasks more efficient. The knowledge base feature stores helpful articles, and multi-channel support allows communication through email, chat, or other platforms.
Customerly AI Support Suite offers a free trial plan with no upfront cost. This makes it easy for SaaS teams and other businesses to try out the features and see how it can improve their support. The platform is ideal for customer support agents, support managers, product teams, and customer success managers. It helps replace manual ticket handling, basic chatbots, and other manual support tasks.
To start using it, teams simply connect Customerly to their website or app. The AI inbox manages and answers support tickets, handles common questions, and escalates issues when necessary. Users can customize workflows and integrate with other tools using APIs. This makes support more consistent, faster, and less labor-intensive. Overall, Customerly AI Support Suite is a smart choice for businesses looking to upgrade their customer service with AI-powered automation. It boosts efficiency, reduces costs, and offers a better experience for customers.
Key Features:
- AI Chatbot
- Ticket Escalation
- Feedback Analysis
- Workflow Automation
- CRM Integration
- Knowledge Base
- Multi-channel Support
Who should be using Customerly AI Support Suite?
AI Tools such as Customerly AI Support Suite is most suitable for Customer Support Agents, Support Managers, Product Managers, Customer Success Managers & Technical Support Specialists.
What type of AI Tool Customerly AI Support Suite is categorised as?
What AI Can Do Today categorised Customerly AI Support Suite under:
How can Customerly AI Support Suite AI Tool help me?
This AI tool is mainly made to customer support automation. Also, Customerly AI Support Suite can handle automate responses, escalate tickets, gather feedback, manage support tickets & integrate with tools for you.
What Customerly AI Support Suite can do for you:
- Automate responses
- Escalate tickets
- Gather feedback
- Manage support tickets
- Integrate with tools
Common Use Cases for Customerly AI Support Suite
- Automate common customer queries to reduce response time
- Escalate complex issues to human agents efficiently
- Analyze customer feedback to improve services
- Teach AI new support tasks like refunds or account updates
- Integrate chat into customer support workflows
How to Use Customerly AI Support Suite
Integrate Customerly into your website or app to automate customer support. Use the AI inbox assistant to handle support tickets, answer common questions, and escalate issues when needed. Customize workflows and use the platform's APIs and integrations to enhance your customer service functions.
What Customerly AI Support Suite Replaces
Customerly AI Support Suite modernizes and automates traditional processes:
- Manual ticket handling
- Basic chatbots
- Customer survey collection
- Knowledge base management
- Support escalation processes
Customerly AI Support Suite Pricing
Customerly AI Support Suite offers flexible pricing plans:
- Start Free Trial: $0
Additional FAQs
How does Customerly AI improve customer support?
It automates common queries, escalates complex issues and learns from interactions to improve over time.
Can I customize the AI to fit my support needs?
Yes, you can teach Aura specific tasks and integrate it with your existing systems.
Discover AI Tools by Tasks
Explore these AI capabilities that Customerly AI Support Suite excels at:
- customer support automation
- automate responses
- escalate tickets
- gather feedback
- manage support tickets
- integrate with tools
AI Tool Categories
Customerly AI Support Suite belongs to these specialized AI tool categories:
Getting Started with Customerly AI Support Suite
Ready to try Customerly AI Support Suite? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Customerly AI Support Suite has to offer.