Duckie: Streamline Customer Support with AI Automation

Frequently Asked Questions about Duckie

What is Duckie?

Duckie is an AI support agent made for B2B SaaS companies. It helps support teams take care of customers faster by connecting to their company knowledge bases. Duckie can answer questions in real-time by using the information from the company data. Users can set up and customize their support system easily with a no-code interface. This means they do not need to know coding to design support workflows and automations. Duckie can perform actions on behalf of support teams such as issuing refunds or creating new tickets, which saves time. It can be deployed on many channels like Slack, Zendesk, websites with widgets, Discord, and Microsoft Teams. This flexibility helps support teams work efficiently no matter where the customers are. Duckie’s main goal is to reduce the time it takes to resolve issues, decrease the number of tickets, and cut support costs by automating repetitive tasks. It provides quick and accurate responses based on the company’s data, helping support teams focus on more complex customer needs. Security is a priority for Duckie. It supports enterprise-level security features, encrypts data at rest, and complies with GDPR and CCPA privacy laws. Companies can also choose to self-host Duckie on cloud platforms like AWS, Azure, or GCP for more control and security. The tool supports integrations through APIs and custom tools, making it adaptable for different workflows. Key features include knowledge base integration, a workflow builder, multi-channel deployment, action automation, strong security, and self-hosting options. Use cases include automating answers to common questions, reducing support response times, updating customers about orders instantly, assisting with technical logs, and customizing support flows without coding. Overall, Duckie offers a comprehensive solution that enhances customer support efficiency, improves response times, and lowers support costs. It is suitable for customer support managers, support agents, technical teams, product managers, and customer success teams. Duckie replaces traditional manual workflows, basic chatbots, and FAQ automation, offering advanced AI support tailored to business needs. With its easy setup and robust features, Duckie helps support teams deliver better service while maintaining security and control.

Key Features:

Who should be using Duckie?

AI Tools such as Duckie is most suitable for Customer Support Managers, Support Agents, Technical Support Teams, Product Managers & Customer Success Managers.

What type of AI Tool Duckie is categorised as?

What AI Can Do Today categorised Duckie under:

How can Duckie AI Tool help me?

This AI tool is mainly made to customer support automation. Also, Duckie can handle respond to questions, resolve tickets, investigate logs, update knowledge base & automate actions for you.

What Duckie can do for you:

Common Use Cases for Duckie

How to Use Duckie

Connect Duckie to your knowledge base, design your support workflows without coding, add your tools or APIs, and deploy on your preferred channels like Slack, Zendesk, or your website.

What Duckie Replaces

Duckie modernizes and automates traditional processes:

Additional FAQs

How does Duckie connect to my knowledge base?

Duckie can connect to various sources such as documentation, internal databases, or other knowledge repositories via integrations or manual setup.

Can I customize the support workflows?

Yes, Duckie allows you to design and customize support workflows using a no-code interface tailored to your support logic.

What channels can I deploy Duckie on?

Duckie can be deployed on Slack, Zendesk, your website as a widget, Discord, and Microsoft Teams.

Does Duckie support self-hosting?

Yes, Duckie supports self-hosting on AWS, Azure, and GCP for full control and security.

Is Duckie secure for enterprise use?

Duckie complies with enterprise security standards, encrypts data at rest, and adheres to GDPR and CCPA.

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AI Tool Categories

Duckie belongs to these specialized AI tool categories:

Getting Started with Duckie

Ready to try Duckie? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Duckie has to offer.