Interworky: Streamlined Customer Support with AI Automation

Frequently Asked Questions about Interworky

What is Interworky?

Interworky is an AI platform designed to help businesses improve customer support. The main product is Carla, an AI agent that can chat or talk with customers. Carla understands what customers need, pre-screens questions, and helps solve problems. It can work across many channels, including phone calls, websites, and mobile apps. Carla can handle common questions, help schedule appointments, and when needed, pass complex cases to human agents with full conversation details. This helps support teams reduce their workload and provide customers with faster service.

Interworky emphasizes security. It supports SSO and SAML for safe login and follows HIPAA standards, which is important for healthcare data. The platform is built to be easy to install. Deployment involves connecting Carla with existing systems via SDKs or APIs, setting up channels, and training staff. There are no rigid requirements, making it flexible for different business sizes.

The platform offers features like multi-language support, intent recognition, real-time analytics, and data residency controls. These features help businesses tailor customer experiences, monitor support quality, and ensure data safety.

Pricing depends on usage volume and integration needs. Businesses are encouraged to contact Interworky or request a demo to get a quote tailored to their requirements.

Key use cases include automating common inquiries, routing calls efficiently, increasing support availability, reducing operational costs, and boosting customer engagement. Support teams can automate routine tasks and focus on more complex issues, saving time and money.

Interworky supports various industries and is suitable for customer service managers, business owners, support agents, and product managers. It replaces traditional support methods such as static web forms, manual appointment booking, and basic chatbots, providing a more effective, scalable solution.

Overall, Interworky aims to make customer support more efficient, scalable, and satisfying for both customers and businesses. Its AI-powered automation helps companies deliver better service while lowering costs.

Key Features:

Who should be using Interworky?

AI Tools such as Interworky is most suitable for Customer Service Manager, Business Owner, Technical Support Specialist, Product Manager & Customer Support Agent.

What type of AI Tool Interworky is categorised as?

What AI Can Do Today categorised Interworky under:

How can Interworky AI Tool help me?

This AI tool is mainly made to customer support automation. Also, Interworky can handle automate inquiries, route calls, schedule appointments, respond in multiple languages & analyze support data for you.

What Interworky can do for you:

Common Use Cases for Interworky

How to Use Interworky

Interworky is integrated into your business by deploying its AI agent, Carla, across your phone, website, or mobile app through APIs, SDKs, or existing platforms. You configure the system to handle customer inquiries, and Carla automates responses, routes conversations, books appointments, and escalates complex issues to human agents when necessary.

What Interworky Replaces

Interworky modernizes and automates traditional processes:

Additional FAQs

How does Carla integrate with our phone system?

Carla integrates via APIs with systems like Twilio, Genesys, or Five9, supporting SIP trunks or call forwarding, and can escalate to human agents with context.

Do you support SSO/SAML and HIPAA?

Yes, Interworky supports SSO/SAML for secure access and is HIPAA-ready, ensuring compliance for healthcare-related data.

What does deployment look like?

Deployment involves integrating Carla with your existing systems through SDKs or APIs, setting up configurations for your channels, and training your staff.

What outcomes can we expect?

Expect increased automation of routine tasks, reduced support costs, improved customer satisfaction, and scalable customer engagement.

How do we get pricing?

Pricing depends on volume and integration needs. Contact us or request a demo to discuss your specific requirements.

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Getting Started with Interworky

Ready to try Interworky? This AI tool is designed to help you customer support automation efficiently. Visit the official website to get started and explore all the features Interworky has to offer.